Effective assertiveness can help you influence your peers and external stakeholders in an insistent and self-assured way.
The ability to make a lasting impression on staff, colleagues and key stakeholders is an invaluable asset in public sector environment.
This Effective Assertiveness course gives you the core practical skills to communicate, use body language and get your point across in a more confident way.
Attend this Effective Assertiveness course to enhance your levels of assertiveness to help you become a more decisive and influential manager.
|About the Chair: Stuart Riddington
|Stuart is a business development and strategy expert, who is passionate about developing leaders and helping organisations move forward.
He has worked with NHS Trusts, local authorities, international, national and local charities, SME’s and Fortune 500 companies. Stuart has worked extensively with organisations internationally including the USA, Hong Kong, Tanzania, China, Mexico, El Salvador and Thailand. His creative approach to developing strategy and leaders means he is sought after consultant.
Stuart is passionate about innovative and practical steps to help organisations and leaders reach their full potential.
09:15 - 09:45
09:45 - 10:00
Trainer’s Welcome and Clarification of Learning Objectives
10.00 - 11.30
Elements of Assertivnes
In this opening session delegates will analyse core elements of assertiveness
- Passive and active
- Assertive behaviours and confidence
- Assertive language
- Body language
- Communication and personal impact
11.30 - 11.45
11.45 - 13.00
Managing Difficult Conversations and Conflict
- Through practical exercises, delegates will learn how to manage difficult conversations and conflict
14.00 - 16.00
Assertiveness in Action
- Effectively use the skills that have your learnt throughout the day to become more assertive
- Clearly make your point and control over the impact you have
- Successfully deal with difficult people and situations
16.00 - 16.15
Feedback, Evaluation & Close
A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here
A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.
A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.
A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.
A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.