Assertiveness can help you influence your peers and external stakeholders in an insistent and self-assured way. Managers who do not practise this invaluable tool risk having their points missed in meetings, perceived as too passive and are even overlooked for promotions. However, when practised incorrectly, assertiveness can be mistaken for brashness or even aggression. Leading to staff feeling demotivated and alienated.

This Effective Assertiveness course gives you the core practical skills to communicate, use body language and get your point across in a more confident way without being perceived as too aggressive or passive.

Attend this course to enhance your levels of assertiveness to help you become a more decisive and influential manager.

About the Chair: Stuart Riddington
Stuart is a business development and strategy expert, who is passionate about developing leaders and helping organisations move forward.

He has worked with NHS Trusts, local authorities, international, national and local charities, SME’s and Fortune 500 companies. Stuart has worked extensively with organisations internationally including the USA, Hong Kong, Tanzania, China, Mexico, El Salvador and Thailand. His creative approach to developing strategy and leaders means he is sought after consultant.

Stuart is passionate about innovative and practical steps to help organisations and leaders reach their full potential.

09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10.00 - 11.30

Elements of Assertiveness

In this opening session delegates will analyse core elements of assertiveness

  • Passive and active
  • Assertive behaviours and confidence
  • Assertive language
  • Body language
  • Communication and personal impact
11.30 - 11.45

Morning Break

11.45 - 13.00

Managing Difficult Conversations and Conflict

  • Through practical exercises, delegates will learn how to manage difficult conversations and conflict
13.00 - 14.00


14.00 - 16.00

Assertiveness in Action

  • Effectively use the skills that have your learnt throughout the day to become more assertive
  • Clearly make your point and control over the impact you have
  • Successfully deal with difficult people and situations
16.00 - 16.15

Feedback, Evaluation & Close

De Vere West One

9-10 Portland Pl

020 7222 7777

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 2 weeks, 1 week and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email [email protected] with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.