Taking minutes involves more than simply writing notes. Being able to keep up in busy meetings, turn notes into concise minutes and cascade the relevant action points to the right people are all critical skills that minute takers have to master.
Attend this Advanced Minute Taking course, led by communications expert Sue Calthorpe, in order to maximise your listening and writing capabilities and gain invaluable practice and feedback.
Through a series of tutor-led sessions and interactive exercises aimed at the public sector, leave the day confident in your abilities as a minute taker and generate tangible results in your role.
|About the Chair: Sue Calthorpe
|Susan works with a wide number of public and private sector organisations to help improve writing skills and wider communications, with a range of training including production of communications strategies, face-to-face briefing, communicating complex information, presentation, media handling and key messaging and a variety of advanced writing and verbal presentation techniques.
Her recent clients include Aston Martin, Fujifilm, BP, LA Fitness, G4S, Hanover, Norfolk County Council, British Airways, Marks and Spencer, Devon County Council, Citizen’s Advice Bureau, The General Dental Council, the Wine Institute of California, Shelter and The Law Society. Find out more here.
09:15 - 09:45
09:45 - 10:00
Chair's Welcome and Clarification of Learning Objectives
10:00 - 10:30
The Poor Meeting
- Focus on what can go wrong in a meeting and what you can do to guard against common barriers to minute taking
- Before, during and after the meeting: what are the roles of the Chair and the minute-taker?
- The purpose of minutes and best practice
10:30 - 11:30
Establishing a Partnership with the Chair
Effective minutes happen when the Chair and minute-taker work as a team. This session discusses strategies to encourage closer working for better results.
- Discussing what sort of notes you should take: on the values of action minutes, summary notes or verbatim reporting
- Defining Standard Terms: What do each of the headings on the minutes mean?
11:30 - 11:45
11:45 - 12:45
Don’t Just Listen – Hear
A practical exercise in taking notes (while maintaining eye contact) to test your accuracy and skill.
- Pick out the key pieces of information from a conversation
- Improve your focus in busy meetings
- Develop interpersonal skills
13:45 - 14:30
Writing Concise Minutes
- Practical exercise in taking notes from a filmed meeting
- Turning notes into legible, concise minutes
- Explore different note-taking methods to suit your style
- How to deal with abbreviations and technical language
14:30 - 15:00
Workshop: Turn Minutes into Actionable Points
- Developing attractive layouts that readers want to read
- Making sure the relevant parties have been informed
- Making sure action points are easy to find
- Ensure maximum clarity in meetings
15:00 - 15:15
15:15 - 16:00
Workshop: Mind Mapping
Alternative ways to capture lots of information
16:00 - 16:15
Feedback, Evaluation & Close
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A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.
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A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email email@example.com with the replacement's details.
A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.