Taking minutes involves more than simply writing notes. Being able to keep up in busy meetings, turn notes into concise minutes and cascade the relevant action points to the right people are all critical skills that minute takers have to master.

Attend this Advanced Minute Taking course, led by communications expert Sue Calthorpe, in order to maximise your listening and writing capabilities and gain invaluable practice and feedback.

Through a series of tutor-led sessions and interactive exercises aimed at the public sector, leave the day confident in your abilities as a minute taker and generate tangible results in your role.

About the Chair: Sue Calthorpe
Susan works with a wide number of public and private sector organisations to help improve writing skills and wider communications, with a range of training including production of communications strategies, face-to-face briefing, communicating complex information, presentation, media handling and key messaging and a variety of advanced writing and verbal presentation techniques.

Her recent clients include Aston Martin, Fujifilm, BP, LA Fitness, G4S, Hanover, Norfolk County Council, British Airways, Marks and Spencer, Devon County Council, Citizen’s Advice Bureau, The General Dental Council, the Wine Institute of California, Shelter and The Law Society. Find out more here.

09:15 - 09:45

Registration

09:45 - 10:00

Chair's Welcome and Clarification of Learning Objectives

10:00 - 10:30

The Poor Meeting

  • Focus on what can go wrong in a meeting and what you can do to guard against common barriers to minute taking
  • Before, during and after the meeting: what are the roles of the Chair and the minute-taker?
  • The purpose of minutes and best practice
10:30 - 11:30

Establishing a Partnership with the Chair

Effective minutes happen when the Chair and minute-taker work as a team. This session discusses strategies to encourage closer working for better results.

  • Discussing what sort of notes you should take: on the values of action minutes, summary notes or verbatim reporting
  • Defining Standard Terms: What do each of the headings on the minutes mean?
11:30 - 11:45

Morning Break

11:45 - 12:45

Don’t Just Listen – Hear

A practical exercise in taking notes (while maintaining eye contact) to test your accuracy and skill.

  • Pick out the key pieces of information from a conversation
  • Improve your focus in busy meetings
  • Develop interpersonal skills
12:45 - 13:45

Lunch

13:45 - 14:30

Writing Concise Minutes

  • Practical exercise in taking notes from a filmed meeting
  • Turning notes into legible, concise minutes
  • Explore different note-taking methods to suit your style
  • How to deal with abbreviations and technical language
14:30 - 15:00

Workshop: Turn Minutes into Actionable Points

  • Developing attractive layouts that readers want to read
  • Making sure the relevant parties have been informed
  • Making sure action points are easy to find
  • Ensure maximum clarity in meetings
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Workshop: Mind Mapping

Alternative ways to capture lots of information

16:00 - 16:15

Feedback, Evaluation & Close

Sue Calthorpe

Media & Communications Specialist

Susan is an experienced communications professional who trains a number of high-profile organisations to enhance their communication, through writing in a more business critical way to writing more effective reports.

Central London

Q: Can I make a provisional booking?

A: Unfortunately, we do not accept provisional bookings. Registrations are subject to our terms and conditions. View terms and conditions here

Q: Can I book without a purchase order number?

A: Yes. Simply email enquiries@moderngov.com after you have booked the course, with your Purchase Order Number. Please quote your order number and the course you are booked onto.

Q: Is lunch included?

A: Yes, a two-course hot buffet is served at lunch. Tea and coffee are served throughout the day.

Q: I have special dietary requirements, how can I request this?

A: Special dietary requirements can be catered for, please ensure you include this in the further information box when registering your place. If you have forgotten to add this, you can also send your requirements to enquiries@moderngov.com or call 0800 542 9440. Please let us know as soon as possible so we can ensure your needs are met.

Q: I have just registered for the course, when will I receive the joining instructions?

A: You will receive the joining instructions and reminders, 6 weeks, 2 weeks and 3 days before the course date. Please check your spam box to see whether the joining instructions were sent there, if not please call 0800 542 9440 so we can have these sent to you immediately.

Q: I can no longer attend the course, can a colleague attend in my place?

A: Substitutions may be made at any time but must be made no later than 48 hours prior to the event. Please call 0800 542 9440 or email enquiries@moderngov.com with the replacement's details.

Q: What is your cancellation policy?

A: Cancellations must be received in writing 30 working days before the date of the event and will be subject to a £195+VAT administration fee. Cancellations received after this time will be subject to the full delegate fee.