All of our contributors have been hand-picked for their detailed knowledge and expertise in their field. Each contributor will bring their insight and industry understanding and experience to our one and two day training workshops. Don't miss this unrivalled opportunity to hear from industry leaders. For more information about any of the individuals who chair, speak or train at our occupational development courses, please click on their names or images to reveal more information. We ensure that each of our open-access training courses have excellent networking opportunities and are highly interactive. Please note that our trainers are available for in-house training as well as open-access workshops.

Tracey Allen

Adjudication Manager, Office of the Independent Adjudicator for Higher Education

Tracey has worked in complaint resolution for 9 years.  She became Southampton City Council’s Corporate Complaints Officer in 2009. She then joined the University of Southampton in 2012 as Head of Academic Appeals and Student Complaints, before joining the OIA in 2014 as an Assistant Adjudicator. She was promoted to Senior Assistant Adjudicator in 2015 and was appointed as an Adjudication Manager in 2017. As an Adjudication Manager she manages a small team of Assistant Adjudicators, with one of the main focuses of the role being quality assurance, in relation to both individual decisions and the good practice that the OIA shares across the sector.