Paul joined the National Deaf Children’s Society 6 years ago and is responsible for both operational and strategic management of volunteers across the UK. Paul developed the organisation’s first volunteering strategy and introduced a competence-based approach to volunteer management. He and his Birmingham-based team recruit, train and manage volunteers in a range of roles, including supervising deaf children on events in a regulated environment (Ofsted, Care Inspectorate). For 9 years, Paul held a number of learning and development roles with Citizens Advice (the national part of the CAB Service), providing courses, materials and advice to train volunteers in community-based Citizens Advice Bureaux. He started his career in housing advice, working at an inner-city law centre to support tenants groups and residents associations. He has volunteered as a CAB adviser and trustee, and for IPSEA (Independent Parental Special Education Advice).