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Maryvonne Hassall

Digital Programme Director, Aylesbury Vale District Council

Maryvonne Hassall joined Aylesbury Vale District Council (AVDC) in 2012. She project led the ‘Right Here Right Now’ (RHRN) Digital Programme the aim of which was to meet the changing and challenging increase in customer expectations. As part of the programme customer transactions were simplified and access to information digitised to provide responses in real-time without the need to interact with officers whilst delivering substantial savings.

As the Digital Programme Director she is responsible for delivering AVDC’s Connected Knowledge Digital Strategy, which is harnessing the power of forward-looking technologies such as AI (artificial intelligence).

Prior to joining AVDC Maryvonne was the Chief Technical Officer for Unipart, an independent manufacturing, logistics and consultancy company. She formulated and delivered the IT strategy as the head of the technical architecture team focused on realising synergies across the group via the delivery of shared services.

About Aylesbury Vale District Council
Aylesbury Vale District Council is a multi-award winning and highly successful local authority that recognised seven years ago that local government funding was set to change for good. Since then AVDC has been on a journey to implement new business models. This has meant an authority wide rethink about how services are delivered supported by a leadership
programme and employee model assessment to change the culture of the whole organisation.

By putting the customer at the heart of the business services have been redesigned to meet their needs and the needs of a twenty-first connected audience. The results have been substantial. The changes have saved £4m by moving to the Cloud and the planning function has been transformed from a loss making to a profit making operation.

AVDC led the way with the first ever local authority run community lottery, Vale Lottery, and has launched innovative new resident services including MyAccount and Incgen for businesses.

AVDC has successfully risen to the challenge of managing government cuts to the budget to leading the way in reinventing the delivery of public services for its residents and local businesses.