Contributors

All of our contributors have been hand-picked for their detailed knowledge and expertise in their field. Each contributor will bring their insight and industry understanding and experience to our one and two day training workshops. Don't miss this unrivalled opportunity to hear from industry leaders. For more information about any of the individuals who chair, speak or train at our occupational development courses, please click on their names or images to reveal more information. We ensure that each of our open-access training courses have excellent networking opportunities and are highly interactive. Please note that our trainers are available for in-house training as well as open-access workshops.
Lottie Cairns

Lottie Cairns

Head of Student Policy and Case Work , Open University

I have worked at The Open University for in excess of 20 years; having started as a frontline adviser in the Student Registration Centre I worked in the OU Disabled Students Allowance Office before transferring to what was then known as the Complaints and Appeals Office in 2005. I am now the Acting Head, Student Policy and Casework. I am responsible for all student complaint, appeal and discipline matters. In addition I head up the Student Policy and Regulations team. Which means I can influence things that may potentially go wrong later on in the student journey.

My role is pivotal to ensuring students really are put first by the University; especially when things have gone wrong.

The Open University Student Complaints and Appeals Procedures focus on early resolution. I and my team work with staff across the University to ensure students receive timely and comprehensive responses to their expressions of dissatisfaction.