Contributors

All of our contributors have been hand-picked for their detailed knowledge and expertise in their field. Each contributor will bring their insight and industry understanding and experience to our one and two day training workshops. Don't miss this unrivalled opportunity to hear from industry leaders. For more information about any of the individuals who chair, speak or train at our occupational development courses, please click on their names or images to reveal more information. We ensure that each of our open-access training courses have excellent networking opportunities and are highly interactive. Please note that our trainers are available for in-house training as well as open-access workshops.
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Kristian Melgaard

Director of Customer Contact, Moat Homes

Kristian has worked for a number of different housing associations over a 15 year career and specialises in customer service roles, usually involving taking the lead on ensuring effective complaints management.  During his time as both an executive and non-executive he has gained significant experience in this area, helping to set up resident scrutiny structures, conducting policy and performance reviews, and chairing complaint panels.

Kristian currently works as Director of Customer Contact at Moat, a housing association owning and managing almost 20,000 homes in London and the South East, and has responsibility for a variety of customer-facing functions across the business.  He also sits on the London Board of the Chartered Institute of Housing.