All of our contributors have been hand-picked for their detailed knowledge and expertise in their field. Each contributor will bring their insight and industry understanding and experience to our one and two day training workshops. Don't miss this unrivalled opportunity to hear from industry leaders. For more information about any of the individuals who chair, speak or train at our occupational development courses, please click on their names or images to reveal more information. We ensure that each of our open-access training courses have excellent networking opportunities and are highly interactive. Please note that our trainers are available for in-house training as well as open-access workshops.

Karen Sullivan

Head of Customer Contact, Revenues, Benefits and Business Support, Croydon Council

Experienced Revenue, Benefits and Customer Contact Head of Service with a demonstrated history of working in public and private sector. Skilled in Digital Strategy, Complaint Management, Complex Project Management, Service transformation, Revenue and debt collection, Dispute Resolution, Business Support and Customer Relationship Management (CRM). Strong support professional with a Master of Science (MSc) in Public Sector Management from Birkbeck School of Business, Economics and Informatics.