All of our contributors have been hand-picked for their detailed knowledge and expertise in their field. Each contributor will bring their insight and industry understanding and experience to our one and two day training workshops. Don't miss this unrivalled opportunity to hear from industry leaders. For more information about any of the individuals who chair, speak or train at our occupational development courses, please click on their names or images to reveal more information. We ensure that each of our open-access training courses have excellent networking opportunities and are highly interactive. Please note that our trainers are available for in-house training as well as open-access workshops.

Jonathan Milbourn

Head of Customer Services & Business Support, London Borough of Harrow

Jonathan is Head of Business Support & Customer Services at the London Borough of Harrow, holding responsibility for customer access to all services via face to face, telephone, online (website and customer portal) and social media.

Jonathan has worked in Customer Services for over thirty years of which fourteen years have been within the public sector at Harrow and Newham.  Further experience was accrued in the private sector for blue chip organisations in Banking, Finance, Insurance, Utilities and Central Government outsourcing contracts.