All of our contributors have been hand-picked for their detailed knowledge and expertise in their field. Each contributor will bring their insight and industry understanding and experience to our one and two day training workshops. Don't miss this unrivalled opportunity to hear from industry leaders. For more information about any of the individuals who chair, speak or train at our occupational development courses, please click on their names or images to reveal more information. We ensure that each of our open-access training courses have excellent networking opportunities and are highly interactive. Please note that our trainers are available for in-house training as well as open-access workshops.

Jean Grier

Investigations Manager and Research and Projects Officer for the Vice Principals, University of Edinburgh

Jean has experience in a variety of management roles in complaints management and higher education.

Jean Grier has worked in university administration for over 30 years and is currently Investigations Manager at the University of Edinburgh, where her responsibilities include the management of complaints to the University. Jean is a Fellow of the Association of University Administrators, is on the Board of Improving Dispute Resolution Advisory Service for Further and Higher Education, on the European Network of Ombudsmen in Higher Education Steering Group, and is Chair of the Scottish HE Complaints Forum.

She is an experienced trainer and conference presenter, and has a number of publications to her name.