James is an ambitious and driven leader with 29 years of managerial experience gained with Lloyds Banking Group. He has a track record of high performance across many senior management roles in Commercial Banking, Bancassurance and the Retail network. During his time in financial services he was recognised for his strong achievements through his involvement in the Lloyds Bank Network Talent Programme.
Following his voluntary work with a homeless charity, James decided to pursue a change in career and in May 2015, started to work for Knightstone Housing Association as the Head of Income. Over the last 2 ½ years, James has transformed the way the income team operate. This has delivered a reduction in rent arrears of over £600,000 whilst also reducing bad debts by over 60% – at a time when 7 of the 9 local authorities in which Knightstone operated are fully “live” on Universal Credit with over 1,100 Universal Credit claimants.
In March 2018, Knightstone merged with DCH to become “Liverty” (now LiveWest) where James is now Director of Neighbourhoods and responsible for all 35,000 tenancies across the new organisation. His team of 150+ colleagues proactively help residents manage maintain their home and manage their tenancy by working with them, the local authorities, and key partners.
James is married with 3 children where his personal interests include running, rugby, golf and holidays.