Hilary is a healthcare manager and consultant specialising in quality and patient safety in healthcare and senior associate with the Good Governance Institute.
She has undertaken training, teaching and facilitation of staff in governance and clinical risk management within the UK, Ireland and overseas for many years and has consulted, written and lectured internationally on risk management and quality in healthcare.
She developed and chaired the Healthcare Risk Forum, one of the first networks for risk and governance managers in the UK. She also worked with the National Patient Safety Agency on their root cause analysis eLearning toolkit and undertakes investigations and training in investigation into serious incidents across all health and social care settings.
Hilary started her career in the NHS in a variety of operational, planning, information, and general management roles in acute and community healthcare settings. Her patient safety and risk management activities have involved diagnostic organisational reviews in numerous health and social care organisations, the development of safety related standards and assessment methodologies and the design and delivery of patient safety, risk management and risk assessment programmes.
She provided risk management advice to the Welsh Risk Pool for many years and has advised commissioners on improvements to compliance and governance arrangements with service providers. She has recently undertaken care governance reviews within private health and social care and third sector organisations.
As well as teaching on clinical governance, patient safety, risk management and investigation techniques within the UK, she has also developed and delivered training programmes in Cyprus, Greece, Portugal and the Republic of Ireland. She designed and delivered a training programme on investigation of serious complaints to all Trusts in Northern Ireland.
She undertakes training and facilitation for Boards and senior teams on safety, quality and governance issues and helps to facilitate networks and learning sets. She is a member of the Institute of Healthcare Management, the Royal Society of Medicine and of the Institute of Risk Management. She is past Editor-in-Chief of the RSM journal Clinical Risk.