Contributors

All of our contributors have been hand-picked for their detailed knowledge and expertise in their field. Each contributor will bring their insight and industry understanding and experience to our one and two day training workshops. Don't miss this unrivalled opportunity to hear from industry leaders. For more information about any of the individuals who chair, speak or train at our occupational development courses, please click on their names or images to reveal more information. We ensure that each of our open-access training courses have excellent networking opportunities and are highly interactive. Please note that our trainers are available for in-house training as well as open-access workshops.

Helen Pettifer

Customer Service Consultant

Helen Pettifer is truly passionate about customer service, having worked as a Customer Service Manager in the security industry leading many teams providing on-site support and call-centre services. 

As a consultant, she brings advice and support to companies on both internal and external customer service, she is very experienced in designing and delivering training courses covering a variety of topics on customer engagement and interaction and is also a public speaker on the subject.