All of our contributors have been hand-picked for their detailed knowledge and expertise in their field. Each contributor will bring their insight and industry understanding and experience to our one and two day training workshops. Don't miss this unrivalled opportunity to hear from industry leaders. For more information about any of the individuals who chair, speak or train at our occupational development courses, please click on their names or images to reveal more information. We ensure that each of our open-access training courses have excellent networking opportunities and are highly interactive. Please note that our trainers are available for in-house training as well as open-access workshops.
Claire Oldfield

Claire Oldfield

Head of Complaints, Appeals and Conduct, University of Plymouth

Since graduating from the University of Bristol with a BSc in Social Policy in 1996, Claire Oldfield has worked in national policy development, investigations and complaints management for a variety of government departments and organisations. Claire began her career in policy development for the Department of Work and Pensions and the Department of Education. She then moved to the Police Complaints Authority where she managed and investigated allegations of misconduct against police forces in England and Wales.

Claire also worked as an intelligence led investigator for the Home Office where she led and managed criminal investigations and prosecutions for the Immigration Commissioner. Claire then moved to Office of the Independent Adjudicator for Higher Education (OIA) where she was able to combine her policy expertise and investigation skills as an Assistant Adjudicator, specialising in the complex casework relating to disability and professional programmes of study.

It was as a result of her work at the OIA that Claire made the move to work in the Higher Education Sector and took on her current role as Head of  Complaints, Appeals and Conduct for the University in 2012. As part of her role, Claire continues to develop policies and procedures for the University as well as managing complex student cases.