Cathe Gaskell has held former positions of Director of Nursing, Deputy Chief Executive and Interim Chief Executive and now works independently through her own consultancy business. The Results Company was formed in 2009 and offers specialist, cost-effective solutions for the difficult and seemingly intractable problems within change management and people management within healthcare.
As a partner in the Results Company, Cathe uses her expertise as both a Consultant and Independent Advisor to work as a critical friend to multiple healthcare providers.
Her specific focus is in making teams and organisations within the health arena work more effectively and understand their impact on workplace culture. Cathe is interested in the link between language and conflict and building better rapport in work place relationships through a greater awareness of the impact of the words we choose to use. As an experienced operator with over 11 years of board-level experience, Cathe demonstrates the ability to transform failing or distressed services. She delivers within the deadline and budget. She encourages and inspires teams to exceed key performance indicators and helps management to enhance their service delivery.
Cathe has delivered workshops to multiple NHS organisations as well as private healthcare teams on the topics of complaints handling, how to make a successful apology, as well as working with multiple teams of complaints and pals staff to better understand the patient experience during the complaints process. Cathe also has extensive knowledge and expertise in a series of areas including; complaints, clinical investigations, serious untoward incidents and occupancy planning and reviews.