These are our typical terms and conditions but may not be applicable for every course. Please check your booking confirmation for specific terms and conditions relating to your booking.

DELEGATE INSTRUCTIONS: Delegate instructions will be sent within 10 days of the event date. We cannot be held responsible for non-arrival of this information. If you have not received it within 7 days of the event date, please call us on 0800 542 9440.

Should you have any special requirements relating to audio and/or visual presentations, please inform us at the time of booking. We will endeavour to meet your requirements as far as possible and therefore recommend early booking and notification to facilitate this. Please note that due to pressures on the provision of BSL interpreters, Understanding ModernGov will need at least 6 weeks’ notice to provide this service.

VENUE / PROGRAMME CHANGES: Understanding ModernGov reserves the right to alter the programme or venue without notice.

PAYMENT: Payment is due within 30 days of the booking date, unless it is 30 days or less to the date of the course, in which case the full amount is due within 7 days of the booking date.

PRICE RATES: All prices are exclusive of VAT. Special offers may not be used in conjunction with other discounts.

CANCELLATIONS: Cancellations must be received in writing 30 days before the date of the event and will be subject to a £195+vat administration fee per ticket. Cancellations received after this time or not put in writing will be subject to the full delegate fee, which will also be charged in the event of non-attendance. Substitutions may be made at any time.

Understanding ModernGov will not be able to offer refunds for cancellations arising from events outside of our control.

Understanding ModernGov is a trading name of Partnership Media Group Ltd registered in England & Wales, company number 03307092 VAT number 686 2779 74